Our customer promise
We are your partner in unlocking the competitive advantage of customer centricity in your organization. We are more than a source of data‑driven insights, we help you to achieve long-term competitive advantage in a sustainable and informed way.
By leveraging data-driven insights, strategic, customer and other stakeholder experience impacts on sales, profitability, and other important business metrics.
With a proven track record of over 20 years, we deliver advisory services advanced data analytics, and advisory services tailored to your needs.
At PBI, we are committed to your success.
Our services
Strategic Customer Experience (CX) Programmes
Employee Experience (EX) Development
Maturity, Brand, and Market Studies
Certified Qualtrics
Partner
Cases
Vestas
Enhancing Global CXM Processes
Since 2021, Vestas, a global leader in wind energy solutions, has partnered with PBI to advance, streamline, and harmonize their global Customer Experience Management (CXM) processes and elevate the maturity across all regions.
Leveraging PBI’s expertise in the Qualtrics platform and strategic CXM development, Vestas has established a systematic CXM process and ensured improved analytics capabilities.
Together, PBI and Vestas continue to drive excellence through data-driven strategies.
ANDRITZ
Turnkey solutions and long-term partnership
Since 2005, PBI has served as a trusted long-term partner for ANDRITZ, a global leader in process technologies and equipment.
PBI delivers end-to-end CX program for ANDRITZ. Leveraging our deep expertise in the B2B industry and research-based insights, we deliver actionable recommendations tailored to ANDRITZ’ needs.
Our approach goes beyond one-time projects. By fostering long-term collaboration, PBI dives deeply into the customer’s businesses, continuously providing insights to improve their performance.