Our customer promise
We’re more than a source of data‑driven insights—we’re your partner in building a sustainable, long‑term competitive advantage through informed decision‑making. With a proven track record of over 20 years, we deliver advisory services, plan and execute experience management programs, and provide advanced data analytics tailored to your needs.
At PBI, we are committed to your success. Our offering framework is built on three core dimensions—Strategy, Experience Management, and Data Insights—each designed to help you to become more customer-centric.
Every company is unique in its journey toward customer centricity. That’s why our projects are tailored to your current state, priorities, and goals. Whether you’re looking to define or refine your customer strategy, strengthen your experience management program, or gain clarity on the right tools and data to support your efforts, our modular framework allows us to meet you where you are.
“We develop CX programs independently of the chosen technology, adapting to the company’s industry and size. At PBI, however, we use Qualtrics platform, which can be tailored even to the most demanding needs.”
PBI is a certified partner of Qualtrics
Qualtrics is a leading experience management and survey software platform, designed to enhance employee, customer, and stakeholder experiences. It is fully GDPR-compliant and offers seamless integration with other systems and information sources.
As a certified Qualtrics partner, PBI assists clients in leveraging the full capabilities of the Qualtrics platform and ensuring their experience management processes are effectively implemented.
PBI Certifications include:
- XM Scientist
- CX technology Consultant
- EX Engage Technology Consultant
- EX 360 Specialist.
Cases
Vestas
Enhancing Global CXM Processes
Since 2021, Vestas, a global leader in wind energy solutions, has partnered with PBI to advance, streamline, and harmonize their global Customer Experience Management (CXM) processes and elevate the maturity across all regions.
Leveraging PBI’s expertise in the Qualtrics platform and strategic CXM development, Vestas has established a systematic CXM process and ensured improved analytics capabilities.
Together, PBI and Vestas continue to drive excellence through data-driven strategies.
ANDRITZ
Turnkey solutions and long-term partnership
Since 2005, PBI has served as a trusted long-term partner for ANDRITZ, a global leader in process technologies and equipment.
PBI delivers end-to-end CX program for ANDRITZ. Leveraging our deep expertise in the B2B industry and research-based insights, we deliver actionable recommendations tailored to ANDRITZ’ needs.
Our approach goes beyond one-time projects. By fostering long-term collaboration, PBI dives deeply into the customer’s businesses, continuously providing insights to improve their performance.