Our customer promise
At PBI, we are committed to your success. By leveraging data-driven insights, we demonstrate why Experience Management (XM) is essential for driving business. We help you to make your XM process truly strategic, enabling you to see how customer and other stakeholder experience impacts on sales, profitability, and other important business metrics.
With a proven track record of over 20 years and a partnership with the world-leading XM technology Qualtrics, we deliver expert XM technology implementations, advanced data analytics, and advisory services tailored to your needs.

Our services

XM Maturity Assessments

Customer, Employee, and Brand Experience Development

Strategic Analytics of Experience and Operational Data

Qualtrics XM Technology Implemention and Advisory Services

Ready to elevate your Experience Management to the next level?
Contact: Hanna Pitkänen, Head of XM
+358 50 3440 806
Hanna.Pitkanen@pbi.fi
Cases
Vestas
Enhancing Global CXM Processes
Since 2021, Vestas, a global leader in wind energy solutions, has partnered with PBI to advance, streamline, and harmonize their global Customer Experience Management (CXM) processes and elevate the maturity across all regions.
Leveraging PBI’s expertise in the Qualtrics platform and strategic CXM development, Vestas has established a systematic CXM process and ensured improved analytics capabilities.
Together, PBI and Vestas continue to drive excellence through data-driven strategies.


ANDRITZ
Turnkey solutions and long-term partnership
Since 2005, PBI has served as a trusted long-term partner for ANDRITZ, a global leader in process technologies and equipment.
PBI delivers end-to-end CX program for ANDRITZ. Leveraging our deep expertise in the B2B industry and research-based insights, we deliver actionable recommendations tailored to ANDRITZ’ needs.
Our approach goes beyond one-time projects. By fostering long-term collaboration, PBI dives deeply into the customer’s businesses, continuously providing insights to improve their performance.